UPS pledges to plant over 10,000 trees for packages shipped at Expo 2020 Dubai

DUBAI, UPS has launched the Forest of the Future initiative, through which each customer shipping a package at one of the UPS Expo 2020 counters will have a tree planted in their honour.

This is part of UPS’s commitment to helping deliver one of the most sustainable World Expos in history.

In addition, UPS will mitigate any carbon dioxide (CO2) by purchasing carbon offsets for each package. These shipments will be acknowledged with a digital carbon neutral certificate including the specific details of the carbon footprint and the offset purchased.

The Forest of the Future initiative is part of The UPS Foundation’s global commitment to climate action and UPS’s wider role as the Official Logistics Partner of Expo 2020 Dubai.

Customers will be able to select where they want to have their tree planted from countries in the Indian subcontinent, Middle East, Africa and Asia, including the United Arab Emirates (UAE) and Japan. Part of The UPS Foundation’s pledge to plant 10,000 trees through the Forest of the Future will include 750 trees planted in the UAE by 16th October. Additionally, 2,025 trees will be planted in Japan where the next World Expo will be held in 2025.

“Through our partnership with Expo 2020 Dubai, UPS is elevating our sustainability initiatives and ensuring we leave a positive lasting legacy in the communities we serve,” said Laura Lane, USP’s Chief Corporate Affairs Officer. “As part of that effort, our Forest of the Future initiative will improve overall air quality by reducing carbon dioxide through our tree plantings.”

UPS recently released its Corporate Sustainability Report with a goal to achieve carbon neutrality by 2050, including fueling 40 percent of ground operations with alternative fuels by 2025. To learn more about UPS’s recent efforts to address global challenges like climate change and social equity, check out UPS’s Sustainability Highlights.

Source: Emirates News Agency

Ministry of Health showcases issuing birth certificates through WhatsApp

DUBAI, The Ministry of Health and Prevention (MoAHP) is showcasing a number of smart services at GITEX Technology Week 2021, including the issuing of birth certificates using WhatsApp.

The new service aims to enrich customer experiences and improve communication channels with the public using a smooth and simplified methodology based on advanced systems and international best practices. It is also in line with the ministry’s plans to support the smart government objectives.

The new WhatsApp service is part of a package of services being showcased at GITEX Technology Week, running from October 17 to 21 at the Dubai World Trade Centre.

The new feature relies on artificial intelligence techniques to respond to customer inquiries through the “virtual assistant”, which can learn and comprehend their needs based on their inquiries.

The virtual assistant can also analyse and evaluate customer needs according to the available data, then make the necessary decision to answer and respond accurately to their inquiries and complete transactions conveniently.

The virtual assistant is also able to distinguish registered users and interact with the customer based upon the information provided, retrieve stored data from the user’s profile and end the conversation in an interactive manner.

The service was developed according to international best standards to maintain the privacy of customers, where all messages exchanged are encrypted to ensure the highest levels of security and reliability.

“Taking part at GITEX Technology Week is yet another opportunity to showcase the ministry’s latest innovative services, developed to ensure the comfort and satisfaction of its customers. The ministry has designed a number of online services and smart applications to facilitate customers access to its numerous services,” said Samir Al Khoury, Director of IT Department, MoHAP.

Al Khoury added that that ministry is doing its utmost to consolidate its digital systems, as part of its ongoing efforts to support the smart transformation process, in which it has made great strides.

Al Khoury made it clear that the interactive chat via WhatsApp can also serve customers who inquire about other services, to enhance the accuracy and effectiveness of communication channels thanks to the artificial intelligence techniques that can raise the serviceability to better meet customer needs and help them access the integrated smart services package.

Source: Emirates News Agency

DMCC awarded ‘Global Free Zone of the Year’ by Financial Times’ FDI magazine for seventh straight year

DUBAI, The Dubai Multi Commodities Centre (DMCC) – the world’s flagship Free Zone and Government of Dubai Authority on commodities trade and enterprise – has received the Global Free Zone of the Year 2021 award by the Financial Times’ fDi Magazine for the seventh consecutive year. The award, which is the most prestigious credit a free zone can earn, serves as a testament to DMCC’s exceptional performance throughout 2020 and the efforts it made to support and enable the success of its business community.

DMCC also claimed Global Free Zone of the Year and Middle East Free Zone of the Year- Large Tenants, Middle East Free Zone of the Year and received Global and Middle East Excellence Awards and honourable mentions for COVID-19 Response, Infrastructure Investment, SMEs, Sustainable Reporting and Leadership.

“Securing the fDi Global Free Zone of the Year award for a seventh, consecutive time is not only testament to the value and opportunity available with DMCC, but its agility to move with global demand. In doing so, we’ve not only supported our existing members during 2020, but gained record-breaking company registrations thanks to our business support packages that provided numerous waivers and sectorial benefits, while expanding our pre-existing online services. This, combined with the opening of our international representative offices in Tel Aviv and Shenzhen, and our new DMCC Crypto Centre and DMCC Cacao Centre, have meant a growing opportunity for businesses of all types to become a part of our highly diversified community and benefit from our unrivalled, global connectivity,” said Ahmed Bin Sulayem, Executive Chairman and Chief Executive Officer, DMCC.

The Excellence Awards for Leadership was anchored in DMCC’s ability to swiftly adapt to the pandemic landscape and provide relief, and its flagship research on The Future of Trade. The award-winning report examines the impact of geopolitics, technology, COVID-19 and global economic trends with a focus on trade growth, supply chains, trade finance, infrastructure and sustainability. In addition to offering analysis, the report provides clear and tangible trade policy recommendations to government and business. The report, published bi-annually since 2016, has been downloaded over 500,000 times.

DMCC received ‘Honorable Mentions’ for its sustainability reporting based on adopting an enhanced 5C Sustainability Framework and enhancing its smart and sustainable district infrastructure, digitalisation and transparency. The award recognises DMCC’s progress against the UN Sustainable Development Goals and commitment to UN Global Compact. Over 70 free zones from across the world were assessed against a set of multidisciplinary criteria. The awards were judged by both the Financial Times’ specialist editorial team and a panel of independent judges for each region. The team scored each nomination in categories including strategy, COVID-19 response, infrastructure development and promotion of sustainability and ESG projects.

Despite a business environment shaped by the pandemic, DMCC registered a record breaking 2,025 new companies in 2020, the highest number of registrations in five years. This was largely driven by the Business Support Package rolled out in March 2020, the largest incentive DMCC had ever released, offering a wide range of incentives and value-added services to both existing and new companies. More than 8,000 companies availed over 13,000 relief offers and incentives throughout the year, with interest from more than 149 countries. Given the positive market response, the package was expanded and extended until the end of 2020. DMCC also partnered with financial institutions, namely Emirates NBD and Mashreq Bank, to provide new and existing companies flexible banking solutions tailored to their needs as they navigated the impact of the pandemic.

DMCC’s record breaking performance has continued into 2021. The first three quarters of this year represented DMCC’s best ever nine-month period for the number of new companies registered. This has included best June, August and September on record.

The record-breaking performance was also the result of significant enhancements to DMCC’s customer service, its simplified and digitalised set up processes and swifter onboarding, all of which furthered the ease of doing business in the district. By providing customers with a seamless, digital company formation in Dubai experience, DMCC is well-positioned to respond to changing consumer and business behaviours, which now prioritise online transactions. Today, 85% of companies that register with DMCC do so digitally – compared with 40% in 2015.

To continue to enable tradeflows to and through Dubai, DMCC took its flagship Made for Trade Live roadshow online in 2020, hosting 19 virtual sessions in key markets. DMCC also inaugurated representative offices in Tel Aviv, Israel, and Shenzhen, China, to better support companies looking to set up a business in Dubai. In addition, DMCC shifted all of its networking events and learning seminars online. Companies in DMCC were provided access to 83 webinars and online networking events, averaging two sessions per week. Overall, DMCC gathered 11,000 attendees virtually in 2020.

DMCC also announced plans to launch a state-of-the-art DMCC Cacao Centre. The centre would initially incubate a select range of cacao services and transform the emirate into an international trade hub for the in-demand superfood.

For its part, the Dubai Diamond Exchange hosted the largest rough diamond tender ever in the UAE – selling a total of 379,912 carats of rough diamonds valued at USD 87.47 million (AED 321.29 million) in December 2020.

Source: Emirates News Agency