DEWA launches a virtual reality studio and self-service kiosks for its staff

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA) inaugurated the virtual reality studio and employee self-service kiosk at DEWA Academy. DEWA’s EVPs and VPs attended the inauguration.

The virtual reality studio shows simulations for first aid, fire and safety and information on DEWA’s projects, strategies, and services for employees and customers. The self-service kiosks provide HR services such as salary certificates, pay-slips and others. Fifteen such kiosks are now spread across DEWA’s Head Office and its other buildings in Jebel Ali, Hatta, Al Warsan, Al Quoz, Al Hudaiba, Ruwayyah, and DEWA Academy.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted DEWA’s commitment to continuing its digital transformation by providing an ideal work environment to stimulate creativity and innovation, along with individual and corporate capability. “We strive to support and develop our human resources to achieve the best performance possible, increase their loyalty, and ensure the highest levels of professionalism in services provided to our customers. We are guided by the words of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who once said, ‘What you give your team, they will give you in return. Hold them in high esteem and they will appreciate you; love them and they will love you; support them and they will support you; lead them from the front and they will follow you to the end of the world.’

DEWA continuously develops its state-of-the-art digital infrastructure and qualifies its staff to take decisive roles across its divisions, with training and development programmes according to the highest international standards. DEWA is committed to the latest systems, multimedia tools and best practices in occupational health and safety, to reach the highest levels of quality and excellence. This is through constant training, exchanging knowledge and shared experience,” said Al Tayer.

“The virtual reality studio and the self-service kiosks support DEWA’s ‘My Portal’ and ‘Smart Office’ which is a breakthrough in providing smart and digital services. It enables resilience among our staff to work remotely, enhancing their experience and skills, as they can obtain internal approvals easily to ensure a smooth workflow round the clock,” added Al Tayer.

“DEWA invests in its human resources to achieve their happiness which is reflected for all stakeholders. We use the latest smart technologies to facilitate staff work, help them complete their tasks, and get HR services anytime and anywhere. Our efforts in this area have resulted in winning the Great Place to Work Certificate® in November 2019. The American Great Place to Work® institute awards this prestigious certificate, in collaboration with Fortune magazine, to organisations for their excellence in providing the best work environment,” said Dr. Yousef Al Akraf, Executive Vice President of Business Support and Human Resources at DEWA.

 

Source: Dubai Electricity and Water Authority

Leave a Reply