DUBAI, Dubai Customs' Enterprise Architecture, an in-house framework, has won the President's Award � Service Delivery and Automation at the Open Group Innovation and Excellence conference, held in the Indian city Kochi last month.
Various business and innovation leaders from around the globe participated in the conference. The best practices in enterprise architecture, IT, digital transformation, risk management and international supply chain were the main topics at the conference.
Director of Dubai Customs, Ahmed Mahboob Musabih applauded the achievement and thanked the team at the Customs Development Division and the Service Innovation Department for their dedication and hard work. "These recognitions are the fruit of our teams' relentless efforts and work towards the realisation of our vision as a leading customs organisation. The Enterprise Architecture has streamlined the procedures and led to more client satisfaction. We hit a record in client happiness topping the happiness meter with 97.45 percent thanks to our advanced systems and products which employ artificial intelligence and smart applications," he said.
On his part, Juma Al Ghaith, Executive Director of Customs Development Division at Dubai Customs touched on the latest advancements that led to the development of the Enterprise Architecture.
"This smart system streamlines our business and leads to easier and hassle-free customs procedures whilst saving cost and raising performance," Al Ghaith said.
Hussam Juma, Director, Service Innovation Department attributed this achievement to the great efforts exerted by the higher management team at Dubai Customs who helped build an innovation incubator within Dubai Customs workplace.
The Open Group, headquartered in the USA, is a global consortium that enables the achievement of business objectives through technology standards. Their diverse membership of more than 625 organizations includes customers, systems and solutions suppliers, tool vendors, integrators, academics, and consultants across multiple industries.
In the conference, Hussam Juma outlined the main role of the Enterprise Architecture which ensures that business and technology are in alignment by linking the business mission, strategy, and processes of Dubai Customs to its technology strategy, and by documenting this using multiple architectural models.
Source: Emirates News Agency