Abu Dhabi: Consumers are increasingly using online retail and other services because of speed and convenience. Companies and government departments are also in favour of offering their services online because this reduces their overheads and the cost of doing business. However, consumers have consistently raised concerns about the security of online services and the seeming lack of recourse if goods are not delivered to the promised standards, commented a UAE daily.
In the first five months of the year, the Department of Economic Development (DED) received 200 complaints regarding e-commerce transactions.
As a result, the department has taken steps to extend the consumer protection law to online services. It has given all online portals in the UAE three months to post the consumer protection helpline on their websites or face fines or being blocked from online accounts. “This will boost the confidence of consumers in online retail by clearly showing them that the companies are being monitored for integrity and quality of service; and that they have recourse to have their complaints addressed if they are not happy with the standard of goods or their delivery,” Gulf News said in its today’s editorial.
The creation of a secure online operating environment for both consumers and companies will help ensure online retail and other services flourishes in the UAE, to the benefit of all, the paper added.