Ministry of Community Development provides Senior Citizens’ escorts with first aid techniques, preventive programmes

DUBAI, As part of the efforts of the Ministry of Community Development to promote the well-being of all community members, Senior Citizens Happiness Centres in Ajman organised an awareness workshop entitled “Rehabilitation of Senior Citizens’ Escorts” targeting 20 senior citizens, their families and caregivers on providing first aid to the elderly and dealing with any sudden health situation until the ambulance arrives or on the journey to the hospital.

The workshop was organised in collaboration with Thumbay Hospital in Ajman.

The Senior Citizens were introduced to practical, direct training exercises on how to act when exposed to any sudden injury while at home alone.

At the end of the workshop, participants toured the physiotherapy department at Thumbay Hospital where they learnt about the devices used and the best treatment development methods.

Source: Emirates News Agency

UAE leaders congratulate Argentine President on Independence Day

ABU DHABI, President His Highness Sheikh Mohamed bin Zayed Al Nahyan, has sent a message of congratulations to President Alberto Fernández of the Argentine Republic on the occasion of the Independence Day of his country, which is celebrated on 25th May.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, also dispatched similar messages to President of Argentina and Juan Luis Manzur, Chief of the Cabinet of Ministers of Argentina.

Source: Emirates News Agency

DET launches ‘Service Ambassador’ programme to enhance shopping experience

DUBAI, Dubai’s Department of Economy and Tourism (DET) has launched the ‘Service Ambassador’ programme with the objective of improving customer experience and sales staff across businesses and retail outlets in Dubai to reduce consumer complaints.

The programme, developed by DET’s Commercial Compliance and Consumer Protection (CCCP) Sector and Dubai College of Tourism (DCT), in cooperation with the Dubai Festivals and Retail Establishment (DFRE), features a specialised course designed to assist employees in businesses and commercial groups elevate the quality and efficiency of their customer service.

The Service Ambassador programme is part of a series of innovative initiatives being launched by CCCP to support business and enable merchants to maintain cordial relations with their customers. The course content will be offered online on DCT’s smart learning platform. Merchants can subscribe to the programme and trainees can log in and start learning from anywhere, anytime.

Mohammed Ali Rashed Lootah, CEO of CCCP sector, said that the Service Ambassador programme has been meticulously developed to address the most important aspects defining customer happiness, including service quality, warranty obligation as well as merchant-consumer relations and interaction.

“Shopping being a major factor in driving growth of tourism and retailing in Dubai, it’s important for businesses and all commercial outlets to maintain an exceptional level of customer service. The Commercial Compliance and Consumer Protection Sector and Dubai College of Tourism have jointly developed this programme drawing on our insights on the customer’s journey and expectations on shopping in Dubai,” he added.

Ahmed Al Khaja, CEO, Dubai Festivals and Retail Establishment, commented, “Dubai continues to grow its reputation as a top retail destination globally through an integrated shopping experience that features a broad spectrum of dining and entertainment. The new Service Ambassador programme sheds light on the employees’ role and aims at elevating the customer experience through world class service. Excellent customer engagement does add a critical dimension to the shopping experience and is just one more compelling reason for UAE residents and global travellers to come to Dubai and also make a repeat visit to the city.”

Essa bin Hadher, General Manager, Dubai College of Tourism, noted, “As Dubai aims to become the most liveable city in the world, it is crucial for those employed in customer-facing roles to deliver exceptional experiences across the board to both residents and visitors. The training programme that has been jointly developed by DCT and CCCP is structured to guide participants on ways of enhancing their customer service skills. Our College’s vast experience in developing and managing bespoke training programmes will be of immense benefit to both participants and their business establishments, as they work towards creating unique value and the best experience for customers.”

The Service Ambassador programme consists of two segments – one for customer service employees and sales staff, and another for supervisors of outlets and stores. Each programme is tailored to the role and functions of the respective target groups and their responsibilities towards consumers.

DET will supervise the programme for continuous improvements and support all subscribers and merchants to achieve the best outcomes. Ultimately, the programme seeks to support businesses and investors by increasing consumer confidence in Dubai and providing a unique shopping experience for residents and tourists.

Source: Emirates News Agency

UAE reaffirms commitment to strengthening AML/CFT regulations and measures to combat financial crime

ABU DHABI, The UAE has reaffirmed its ongoing commitment and efforts to strengthen its regulatory framework in relation to anti-money laundering (AML) and counter terrorist financing (CFT).

In line with international standards and National Strategy of the AML/CFT, UAE authorities are continuing to maintain and implement effective sanctions with robust screening systems and processes, to ensure the integrity, safety and security of the global financial system.

To date, effective measures and proactive regulatory action for protecting the nation’s financial environment have been implemented by the competent UAE authorities, including the Central Bank of the UAE; Securities and Commodities Authority; Ministry of Economy; Ministry of Justice; Abu Dhabi Global Market; and the Dubai Financial Services Authority, as well as close inter-agency cooperation.

As a nation that has become an important global financial center for doing business, the UAE has reiterated its commitment in working with the international community to combat financial crime and remind businesses of their obligations in relation to international sanctions programmes.

Hamid Al Zaabi, Director General of the UAE Executive Office for Anti-Money Laundering and Counter Terrorist Financing, said, “As a global commercial hub, the UAE is open to businesses and entrepreneurs from all over the world. At the Executive Office for AML/CFT, our objective is to continuously strengthen the UAE’s framework for combatting financial crime.”

On the regulatory front, Al Zaabi added, “We are actively advancing our approach, offering a stable and effective system of regulation and enforcement in line with international standards, working with the business community to ensure they can comply and thrive in an attractive and resilient environment.”

Talal Mohammed Al Teneiji, Director of the Executive Office for Control and Non-Proliferation said, “As a responsible member of the international community, the UAE is committed to securing the stability and integrity of the country’s economy through the application of targeted financial sanctions. That is why at the Executive Office for Control and Non-Proliferation, we work closely with the UAE supervisory authorities and the private sector to implement targeted financial sanctions and combat sanctions evasion, in line with international obligations and best practice.”

Source: Emirates News Agency

Ministry of Economy reviews Implementing Regulation of Rules and Certificates of Origin Law

DUBAI, The Ministry of Economy held a media briefing on the issuance of the Implementing Regulation of Federal Law No. 11 of 2019 on Rules and Certificates of Origin in the UAE, pursuant to Cabinet Decision No. 43 of 2022.

During the briefing, Abdulla Ahmed Al Saleh, Undersecretary of the Ministry of Economy, emphasized that the regulation represents a milestone in the UAE’s efforts to regulate rules of origin with a proactive vision in accordance with international best practices, and complements the legislative environment governing business and trade activities in the country.

He added that the issuance of the Implementing Regulation on Certificates of Origin is increasingly gaining importance today in light of the ongoing development of the UAE’s regional and global trade position. Thanks to the vision and directives of the wise leadership, the UAE has succeeded in assuming an increasingly important role on the international trade map and is the region’s main trading partner for many global and emerging economies.

“In line with the objectives and projects of the 50, the UAE continues to develop its economic system according to a new model that is more flexible and open to global markets, thus strengthening its role as one of the region’s major export countries and a vital gateway to global import, export, and re-export activities. Hence, the importance of the issuance of these implementing regulations needs to be highlighted, as the rules and certificates of origin are a key factor in the application of the UAE trade policies, the facilitation of its foreign trade, and the development of its exports to global markets,” Al Saleh added.

He said that the regulation establishes the comprehensiveness and completeness of the UAE’s rules and certificates of origin legislation instead of its promulgation in separate legislation since 1983. The Undersecretary explained that the past phase witnessed concerted efforts by task forces from the Ministry of Economy, Chambers of Commerce and Industry, and customs bodies and departments in all the emirates of the UAE to devise the best mechanisms for dealing with certificates of origin.

Al Saleh explained that the regulation takes into account the transparency in business transactions, as it clarifies the procedural and substantive rules relating to the determination of the origin of the product, the method of issuing non-preferential certificates of origin for national products, the UAE certification authorities, and their respective roles. It also establishes the mechanisms for dealing with certificates of origin for goods received by the country and the distribution of roles and competencies thereon, thereby giving investors, exporters, traders, and suppliers of goods a clear vision of the rules applicable with respect to their products in accordance with their certificate of origin.

Integrated mechanisms to ensure the application of exports’ rules of origin Al Saleh reviewed the most prominent provisions and outputs of the regulation under both import and export categories, as they are the main focus of the regulation. It has set out integrated mechanisms to ensure proper application of the rules of origin at the export level, including: The clear and non-overlapping distribution of competencies for non-preferential certification of origin between the Ministry of Economy and Chambers of Commerce and Industry, depending on the type of certificate of origin for national and foreign re-exported products.

Identifies a clear set of criteria by which a product is regarded as national or not, including required manufacturing processes, manufacturing inputs, and others. This has an important role in preserving and enhancing UAE products’ reputation globally, thereby supporting the industrial and manufacturing sectors of the country and promoting economic diversification.

Identifies a clear set of procedures and data that the customer must submit and go through on his/her journey to have the certificate of origin issued, in which flexibility, speed, and service efficiency are considered.

The regulation recognizes the need to include a QR Code in the country’s non-preferential certificate of origin, which is a digital reference that allows stakeholders in import countries to verify the authenticity of the certificate and accuracy of its data. This will enhance confidence in the UAE exports and facilitate their access to global markets without administrative impediments.

With regard to preferential certificates of origin issued under trade agreements to which UAE is a party to and under which such goods receive preferential commercial treatment in import markets, the regulation establishes the rules of origin for such goods to the terms and provisions of those agreements. Therefore, the regulation is highly compatible with the outcomes of the free trade agreements and the comprehensive economic partnership agreements concluded by the UAE with many global partners.

An effective tool to apply rules of origin to goods imported into the country He continued to review the most prominent outputs approved by the regulation with regard to import activities, and its pivotal role as a decisive legal tool in applying the rules of origin to goods imported into the country, ensuring the implementation of the commercial policies adopted in the country and the collection of import-related financial revenues with a higher efficiency. Among the most prominent outputs decided by the regulation in this context are: Determine the mechanisms of coordination and cooperation between the Ministry of Economy and the customs departments in the various emirates of the country, concerning the governance of the rules of origin of imported products and mechanisms for verifying their authenticity and thus determining whether they are subject to customs duties or not.

Clarify the methods to monitor the certificates of origin of imported goods, and ensure that these certificates are not tampered with, thus preventing any evasion from the payment of customs duties, cases of application of anti-dumping duties, support and prevention and other measures to confront harmful practices to trade, procedures, restrictions and obligations associated with foreign trade, as well as strengthening the foreign trade and statistics database at the national level.

Emphasis on relying on the form of certificates, statements, seals, procedures and rules stipulated in the agreements, regarding everything related to the preferential certificates of origin that are submitted at the import level to gain preferential treatment.

Clarify cases of exemption from submitting a non-preferential certificate of origin, which are generally goods imported into the country for personal purposes or in non-commercial quantities. This will facilitate procedures and reduce documents in customs clearance operations. It is also possible to replace the submission of a non-preferential certificate of origin by submitting a commercial invoice issued by the competent authority of the country of export on which the origin is fixed, or the presence of non-removable indication of origin on the product.

Al Saleh concluded his speech by underlining that this regulation is an important addition to the UAE’s foreign trade ecosystem, which will enhance the interests of investors, business owners and exporters in the UAE. It will also facilitate trade exchanges with trading partners from outside the country, in a manner that consolidates the UAE’s leading position on global competitiveness indicators of trade and doing business.

Source: Emirates News Agency