Day: July 20, 2022

DUBAI, The Ministry of Health and Prevention (MoHAP) has reported that a total of 28,195 health professionals had been licenced as of the end of the first quarter (Q1)of this year, with the average time it took to issue a licence for applicants meeting all requirements provided for being no more than one working day.

These applications are submitted online using the account of the licenced facility they work for on the ministry’s portal for licencing nursing and medical professionals.

The growing number of licenced health practitioners reflects the ministry’s success in improving the level and quality of licencing services, providing distinguished regulatory services for the health sector, and enhancing the electronic licencing service connectivity among relevant authorities.

The Ministry emphasised it will make every effort to promote the quality of health systems and guarantee customers’ satisfaction and happiness with its smart solutions, adding that it is making the most of quality systems to create services that meet the highest international standards.

Abeer Adel, Director of Licencing and Accreditation Department at MoHAP, stressed that the ministry harnesses all its resources to develop an integrated system to better serve healthcare providers and professionals and implement its strategy aiming to improve health sector governance, provide distinguished regulatory and monitoring services for the health sector, and deliver the best smart electronic services.

“We have always been keen to attract highly skilled doctors and technicians to enhance the vitality of the health sector and meet the increasing demand for health care services,” Adel said.

She went on to say that the department is currently working to re-engineer electronic and digital services in line with its development plan 2022-2023 to enhance the effective contribution of the electronic and smart systems and accelerate the licencing procedures of medical professions across various disciplines and according to a set of standards and indicators. “This comes in line with the ministry’s ongoing efforts to boost the level and caliber of licencing services and provide distinguished regulatory services to the health sector,” Adel added.

Source: Emirates News Agency

DUBAI, People travelling through Dubai International (DXB) now have access to a new customer contact centre that provides always-on access to DXB customer service professionals anytime, anywhere, at their convenience on their channel of choice.

The new contact centre blends live and technology-enabled services for travellers to access support via phone, email, live chat, social media on @DXB and @DubaiAirports platforms, as well as WhatsApp for business, which is coming soon.

Dubai Airports began testing the new integrated DXB service earlier this year to ensure seamless operations and guest support. The contact centre includes 24/7 bilingual support as well as the most updated and consistent information across all channels, including automated flight status check without having to speak to an agent. When needed, automated routing is available to key DXB partners including Emirates, dnata, the General Directorate of Residency & Foreigners Affairs (GDRFA), Dubai Customs and the Road Transport Authority.

“The new DXB contact centre exemplifies how Dubai Airports is making significant enhancements to the guest experience at every customer touchpoint. It is our commitment to deliver a best-in-class guest experience with every conversation while creating a safe, smooth, fast, and enjoyable journey,” said Paul Griffiths, CEO of Dubai Airports.

“The investment in customer service excellence at DXB supports the vision of the Dubai government to deliver innovative and integrated customer service. Our customers can now enjoy timely and efficient support across all contact centre channels in real time and on their channel of choice.”

Dubai Airports is partnering with Teleperformance, a leading provider of integrated business services, to deliver this best practice omni-channel solution by combining an integrated blend of human and digital tools to support guests quickly and easily with a high degree of customer satisfaction.

Source: Emirates News Agency

PARIS, The Office of the UAE Special Envoy for Climate Change and the Government of France have signed a memorandum of understanding (MoU) to maximise the social and economic benefits of climate action and raise ambition for the implementation of the Paris Agreement, as well as support for the 28th United Nations Climate Change Conference of the Parties (COP28) which will be hosted at Dubai Expo City in 2023.

The MoU signing ceremony took place during President His Highness Sheikh Mohamed bin Zayed Al Nahyan’s state visit to France to reinforce and expand the longstanding strategic partnership between the two countries.

In the presence of H.H. Sheikh Abdullah bin Zayed Al Nahyan, Minister of Foreign Affairs and International Cooperation, and Catherine Colonna, French Minister for Europe and Foreign Affairs, the MoU was signed by Dr. Sultan bin Ahmed Al Jaber, Minister of Industry and Advanced Technology and UAE Special Envoy for Climate Change, and Agnès Pannier-Runacher, French Minister of Energy Transition.

Dr. Sultan Al Jaber said, “As the host country of COP28 in 2023, the UAE is keen to work closely with France to convert promises into pragmatic outcomes that will benefit all countries and communities, recognising that climate action can be a key driver to building a new low-emissions economic growth model underpinned by sustainability, creating new industries, skills and jobs needed for the future.”

“This partnership will advance progressive climate action and raise ambition for the swift implementation of the Paris Agreement. More than 15 years ago, the UAE placed climate action at the centre of its economic growth and diversification strategy, while contributing innovative and practical solutions to one of the world’s greatest challenges. We have demonstrated this commitment to climate action as the first country in the region to sign and ratify the Paris Agreement, and the first to commit to an economy-wide emissions reduction,” he added.

As part of the agreement, the two countries will cooperate in the preparation for COP28, including the pre-planning of negotiations and other organisational and logistics aspects, and promotion of energy efficiency and the rapid deployment of renewable energy power generation, integration and storage including through cooperation with the International Renewable Energy Agency (IRENA) which is headquartered in the UAE.

The UAE and France will also collaborate on sustainable agriculture, agrifood industry and food and water security aiming to unlock the co-benefits of mitigation, adaptation and biodiversity, as well as for the decarbonisation of heavy industry, adaptation and resilience, nature-based solutions, green finance and investment, empowerment of civil society for climate action and science and research collaborations.

Since the founding of the UAE in 1971, the two countries have enjoyed strong and historical bilateral ties and established a strategic relationship across energy and industry, including partnerships for renewable energy projects and low-carbon growth opportunities. As a responsible energy provider, the UAE has been the partner of choice for French industries in its energy transition ambitions.

Over the past decades, the UAE has emerged as a regional leader in renewable and clean energy investments, both domestically and internationally. It invested US$50 billion in clean energy and has recently announced its plans to invest more than US$50 billion over the next decade in additional projects, including hydrogen and ammonia. The UAE operates three of the world’s largest and lowest-cost solar plants and has invested in renewable energy projects in 70 countries. These investments include more than US$1 billion in grants and loans to 27 island countries that are resource-stressed and particularly vulnerable to the impacts of climate change.

COP28 represents a moment of vital significance as the world seeks to maximise progress since the Paris Agreement. The conference will witness a critical stocktaking moment for climate action under the Paris Agreement, in addition to defining future Nationally Determined Contributions.

With Egypt hosting COP27 in November 2022, the UAE is committed to working closely with the host government to accelerate global progress in climate action and adapting to the repercussions of climate change.

Source: Emirates News Agency

DUBAI, In his capacity as the Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, has issued Decree No. (23) of 2022 regulating the grant of ‘Musataha’ rights on commercial lands in Dubai.

The Decree regulates the use of commercial lands in Dubai by granting the right of ‘Musataha’ to develop real estate projects. The new legislation forms part of the emirate’s efforts to consolidate Dubai’s status as a preferred global real estate investment destination.

As per the Decree, the ‘Musataha’ agreement creates a real property right that entitles its holder to construct a building or invest in, mortgage, lease, sell, or purchase a plot of land belonging to a third party for a period of up to 35 years. The agreement can be extended to a maximum of 50 years. The request for renewal has to be submitted two years ahead of the agreement’s expiry date.

The holder of the agreement has to abide by a number of rules and regulations. These include not changing the use of commercial land without obtaining the prior approval of the owner. Additionally, the holder of the agreement should register the agreement with the Dubai Land Department registry or the Dubai International Financial Centre (DIFC) registry.

The Dubai Land Department is mandated to specify the terms and conditions, and responsibilities of parties in ‘Musataha’ agreements. Its other functions include identifying commercial land plots for which ‘Musataha’ agreements can be signed, in coordination with relevant government entities. The Dubai Land Department is authorised to conduct inspections of commercial land plots to ensure full compliance with the ‘Musataha’ agreement.

The Dubai Land Department is also tasked with facilitating the amicable resolution of any conflicts that may arise due to complaints and grievances, without violating the provisions and amendments of the Government Claims Act No. (3) of 1996.

The Decree stipulates the establishment of a specific registry for ‘Musataha’ agreements at the Dubai Land Department. It also lists fines that will be charged for failure to issue a certificate of completion for projects built on commercial land under the purview of the agreement.

The Decree is effective from its date of publication in the Official Gazette.

Source: Emirates News Agency

DUBAI, Strata Manufacturing ha firmato un nuovo contratto con il Mohammed Bin Rashid Space Center (MBRSC) per aumentare la produzione di parti per MBZ-SAT, destinato ad essere il satellite commerciale più avanzato della regione nel campo delle immagini satellitari ad alta risoluzione.

Il satellite di 3 m x 5 m, con un peso di circa 700 kg, migliorerà la risoluzione delle immagini di oltre il doppio rispetto a quanto è possibile nei satelliti lanciati in precedenza. Aumenterà anche la velocità di trasmissione dei dati in downlink fino al triplo della capacità attuale. Il sistema di pianificazione ed elaborazione delle immagini completamente automatizzato di MBZ-SAT sarà inoltre in grado di produrre più di 10 volte le immagini prodotte attualmente dal Centro.

La firma di questo accordo conferma l’impegno delle due entità a sostenere la crescita del settore spaziale e manifatturiero, nonché a sostenere l’intero sistema industriale avanzato degli Emirati Arabi Uniti, in linea con la strategia del paese per rafforzare alta manifattura, innovazione e tecnologia avanzata.

“La firma di questo nuovo accordo tra Strata Manufacturing e MBRSC è un’estensione della partnership strategica tra la società e il Centro per promuovere l’industria spaziale degli Emirati Arabi Uniti”, ha affermato Ismail Ali Abdullah, CEO di Strata.

Abdullah ha inoltre affermato: ” Strata Manufacturing è un leader globale nella promozione del marchio ‘Made Proudly in the UAE’. Sin dal suo inizio, Strata ha voluto fornire parti di aeromobili della massima qualità di produzione globale, riflettendo la posizione internazionale dell’industria industriale del paese. La firma di questo contratto dimostra il valore della collaborazione tra le aziende nazionali. Oltre a sostenere le aspirazioni degli Emirati Arabi Uniti nel settore spaziale, Strata è lieta di essere associata all’MBRSC come partner e collaboratore di fiducia”.

“In linea con il piano strategico dell’MBRSC per il 2021-2031, cerchiamo di rafforzare il contributo del settore spaziale e la presenza regionale e internazionale degli Emirati Arabi Uniti nel settore”, ha affermato Salem AlMarri, Direttore Generale, MBRSC.

AlMarri ha continuato: “L’MBRSC vuole supportare le imprese private nazionali che contribuiranno alla crescita dell’industria spaziale degli Emirati Arabi Uniti. Abbiamo affidato a Strata la produzione di parti meccaniche e piatte di MBZ-SAT, in linea con con le nostre iniziative per il rafforzamento delle competenze nazionali specializzate, lo sviluppo di elevate capacità scientifiche e tecniche, la diffusione di una cultura dell’innovazione e dell’orgoglio nazionale e il consolidamento del ruolo e della posizione degli Emirati Arabi Uniti a livello regionale e globale”.

Source: Emirates News Agency