Breaking News and Latest News of UAE
ABU DHABI, President His Highness Sheikh Mohamed bin Zayed Al Nahyan has sent a cable of congratulations to Yoweri Museveni, President of Uganda, on the occasion of his country’s Independence Day anniversary.
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, sent a similar cable to President Museveni.
Source: Emirates News Agency
DUBAI, The organising committee for the World Padel Championship today confirmed DP World as the official title sponsor of the upcoming IPF World Padel Championship in Dubai. The federation’s flagship biennial tournament is set to take place 31st October to 5th November at a refitted Dubai Duty Free Tennis Stadium.
Now officially titled ‘DP World Dubai World Padel Championship 2022’, the event will be held under the patronage of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, and hosted by the UAE Padel Association (UAEPA) in association with Dubai Sports Council and Dubai Department of Economy & Tourism (DET). This will be the first time in the championship’s history that the prize pool has reached €500,000.
“I am delighted to announce DP World as the official title sponsor for the upcoming edition of the championship here in Dubai,” said Sheikh Saeed bin Maktoum bin Juma Al Maktoum, President of the UAEPA. “With their unrivalled experience in supporting some of the largest local and international sporting events, this milestone sponsorship for the World Padel Championship will only help foster the UAE’s position as a global capital of padel, and increase exposure to what is already one of the world’s fastest-growing sports.”
The DP World Dubai World Padel Championship will feature separate men’s and women’s categories, with 16 national teams set to compete in each competition.
Sultan Ahmed bin Sulayem, Chairman and CEO of DP World and Chairman of the Championship’s Organising Committee, added, “At DP World, we are committed to supporting platforms that have true values within the sporting world. In a relatively short period, padel has seen an exponential rise in popularity, and the UAE has made incredible steps toward becoming a global hub for the sport. Our title sponsorship of the World Padel Championship is confirmation of our investment in growing the sport to even greater heights.”
The UAE men’s national team will make its debut on home turf at the DP World Dubai World Padel Championship 2022. An eight-man squad will represent the Arabian Gulf against an impressive roster of the game’s leading countries, including Argentina, Belgium, Brazil, Chile, Ecuador, Egypt, France, Great Britain, Italy, Mexico, the Netherlands, Paraguay, Portugal, Spain, and Uruguay.
National teams that have qualified for the women’s competition include Argentina, Belgium, Brazil, Chile, France, Germany, Italy, Japan, Mexico, the Netherlands, Paraguay, Portugal, Spain, Sweden, Uruguay, and the USA.
Further announcements on the DP World Dubai World Padel Championship 2022, including the official draw, match timings, and ticket prices, will be revealed in the coming weeks.
Source: Emirates News Agency
Dubai Electricity and Water Authority (DEWA) has launched its ‘DEWAVerse’ platform on the Metaverse and became the 1st local government organisation to launch its platform on the Metaverse to provide its services to customers, employees, and members of the society. DEWA invests in Metaverse technology to implement and develop its current and future projects, which contributes towards stakeholder happiness, the development of business, enhancing efficiency and production, and reducing costs.
This was announced during DEWA’s Digital Transformation Steering Committee Meeting, where McKinsey also attended and presented the Digital Quotient Assessment 2022 report, highlighting that DEWA has maintained its position as a global digital leader in utilities.
“At DEWA, we strive to enhance our use of the Fourth Industrial Revolution technologies, including the Metaverse, which is a key pillar and a new method of work in all vital sectors, to harness this technology to find new opportunities and provide innovative solutions that accelerate growth to enhance Dubai’s position regionally and globally. This helps achieve the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to benefit from the digital technologies and artificial intelligence to promote performance and improve people’s quality of life. This also boosts the Dubai Metaverse Strategy launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, and Chairman of the Executive Council of Dubai, that aims to turn Dubai into one of the world’s top 10 metaverse economies as well as a global hub for the metaverse community, to enhance its success in this field,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
During the meeting, seven projects using Metaverse technology were reviewed. These include the Customer Service Centre, the 1st of its kind locally, which enables customers to communicate with the Customer Care Center agents to answer their inquiries and complete transactions in the virtual world. DEWA Workplace enables users to move around the DEWA buildings and hold meetings in the virtual world. DEWA Future Lab enables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world. The First Aid and Fire Safety introduces first aid and fire safety procedures virtually. MetaDrone gathers information on solar panels, fix them, and generate reports using VR. DEWA Onboarding allows new employees to learn about DEWA vision and mission virtually.
DEWA was one of the first government entities in Dubai to complete the smart transformation of all its services by 100% in 2014. DEWA’s key milestones in its journey include adopting Google Glasses in 2014, which constituted a new shift in the quality of services provided. The app was specifically designed to suit the needs of DEWA to monitor any malfunctions at its stations. In 2016, DEWA adopted the HoloLens Technology from Microsoft, to enhance its operations and improve productivity. DEWA was the first government organisation to adopt this technology in electricity and water services. DEWA also started using the Smart Helmet & Smart Glasses (DAQRI) in 2017, which works with virtual reality technology to support engineers in power plants.
DEWA organised the 22nd Water, Energy, Technology and Environment Exhibition (WETEX) and Dubai Solar Show (DSS) in 2020 through a virtual 3D platform, for the first time in the MENA region. The exhibition enabled visitors and exhibitors to participate without the need to travel. In addition, DEWA provided a virtual Reality Studio and Self-Service for its employees. The studio provides DEWA’s employees with simulated training on first aid, safety procedures and fire prevention, an overview of DEWA, its projects, strategy, and the services it provides to employees and customers.
In 2021, DEWA also launched a Virtual Reality Generation, production and distribution project for energy and water, which provides a 3D experience of 132/11 kV substations, an interactive training test and a simulation and visualisation model for several devices and equipment in the distribution network. In 2022, DEWA launched a Digital Guide and Virtual Orientation tour at its Innovation Centre at the Mohammed bin Rashid Al Maktoum Solar Park, using augmented reality.
Source: Dubai Electricity and Water Authority
DUBAI, Dubai Municipality announced today that the project to revamp Dubai’s public beaches would complete in December. The project aims to develop and beautify Dubai’s beaches, which are among the emirate’s most significant tourist attractions. The project is part of the Municipality’s efforts to preserve the aesthetic and elegant appearance of Dubai’s facilities.
Dawoud Al Hajri, Director General of Dubai Municipality, said that the Municipality seeks to take care of all its facilities in the emirate, especially the beaches, as they are important tourist attractions.
The beach rehabilitation project includes Al Mamzar Corniche, Jumeirah 1 and Jumeirah 3 beaches in addition to the expansion work and increasing the area of the Umm Suqeim I beach. The project’s scope includes covering the beaches with beach sand and carrying out breakwater and other works to protect public beaches from strong waves.
Source: Emirates News Agency
AJMAN, The first edition of the “Ajman Triathlon 2022”, which was held yesterday and organised by the Ajman Department of Tourism Development (Ajman Tourism) and Endurance Sports Services, in collaboration with the UAE Triathlon Federation, concluded its competition amidst an unparalleled audience and great success recorded by participants.
This year’s Ajman Triathlon 2022 is of great importance as it is considered a qualifying stage for the World Triathlon Championship, and a stage of the Emirati Triathlon League for collecting points, and includes three different types of sports; swimming, cycling, and running.
The competition took place at Al Zorah Marina 1 and included four categories which are: the Olympic category, which includes swimming 1.5 KM and cycling 40 KM and running 10 KM, the Sprint Distance category, which includes swimming 750 M and cycling 20 KM and running 5 KM, the Super Sprint category, which includes swimming 350 M and cycling 10 KM and running 2.5 KM, and the Juniors category, which includes swimming 150 M and cycling 5 KM and running 1.5 KM.
The Ajman Triathlon 2022 witnessed a heated competition between athletes of different nationalities and ages, especially as it targets all categories, including beginners, professionals, and children. Prizes were awarded for the top 3 winners of each category which are the Age Category, Emiratis Category, and Open Category for all nationalities.
The Ajman Triathlon 2022 is one of Ajman Tourism’s initiatives that aim to encourage practicing sports among people, and establish the foundations for participating in physical activities, whether on an individual or competitive level, to maintain their fitness and health, which enables them to perform a proactive role in serving their community and country.
The Ajman Department of Tourism Development plans to organise various sporting activities and events and launch many initiatives that aim to increase the role of the community in the sports sector, whether through empowerment, development, representation in international competitions, and achieving honourable titles; in addition to endorsing a module that seeks to raise awareness in the community about the importance of daily exercises and adopting a healthy lifestyle.
Khadija Turki, Acting Director-General of Ajman Tourism, affirmed the department’s constant efforts to increase the sports, cultural, and traditional events in order to achieve a harmony between these sectors, and touristic events are of main interest for the emirate of Ajman as it seeks to establish its leading position as a distinguished touristic destination on both local and international levels. She added that the department’s agenda for this year is brimming with events and activities that are appealing and of interest to visitors of all ages and nationalities.
Turki stated that the Ajman Triathlon 2022 and other sports and public events contribute to promoting the emirate’s tourism activities, and she pointed out that Ajman has proven its ability to organise and host all types of sports, entertainment, cultural, and social activities, which positively affected the overall growth in hotels and tourism it is witnessing.
The Ajman Triathlon 2022 is sponsered Ajman Police, Dubai Police, Al Zorah Development Company, Gulfa Water, Saudi German Hospital – Ajman, Ajman Volunteering Team, Nabdh Al Emarat Volunteering Team, Sharjah Triathlon Team, National Emergency Response Volunteer Programme – SANID, Triathlon Hub, CYKL Garage, Ceikli, Infinity Gym, Be Healthy Restaurant, and Al Wathba Insurance Company.
Source: Emirates News Agency
The Customer Care Centre of Dubai Electricity and Water Authority (DEWA) has been ranked among three call centres in the assessment conducted by the Dubai Model Centre in partnership with Digital Dubai Authority. This was part of a wider ongoing evaluation by the Hamdan bin Mohammed Programme for Government Services, to achieve its ‘Services 360’ vision and the Digital Transformation Strategy within the ‘one government’ concept. The result recognises DEWA’s excellence in providing its services according to the highest efficiency and reliability standards.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, expressed his happiness with the result. He emphasised that DEWA places customer happiness at the top of its priorities. He noted that the Customer Care Centre achieved a service quality level of over 96% from January-July 2022.
“DEWA adopts a primary goal within its strategic map to achieve the happiness of stakeholders and provide a seamless and unique experience that exceeds customer expectations. This supports the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to provide the best government services and to make Dubai the happiest and smartest city in the world. DEWA has used its state-of-the-art digital infrastructure, which is supported by Artificial Intelligence (AI), to turn its Customer Care Centre into a pioneering, digital interactive hub, to enrich the customer experience and enable them to complete their transactions seamlessly on multiple integrated channels. This provides services according to the highest standards of availability, reliability, and accountability, in line with DEWA’s vision to become a globally leading sustainable innovative corporation,” added Al Tayer.
DEWA’s Customer Care Centre, which is managed by Moro Hub (Data Hub Integrated Solutions), a subsidiary of Digital DEWA, the digital arm of DEWA, provides a wide range of services through an Interactive Voice System (IVR) enhanced by AI and available around the clock. This includes procedural and information services for customers to submit electricity and water requests, EV Green Charger services and the Smart Living dashboard. The Centre also provides the Ash’ir service round the clock for speech and hearing-impaired customers to communicate using sign language. It also provides the Hayak service, an online text and video-chat service on DEWA’s smart app and website for customers to communicate directly with its call centre staff. DEWA’s Customer Care Centre operates 24/7, including on public holidays. It accepts calls and enquiries via its number 991 for technical notifications, 04-601 9999 for general enquiries, and through email mailto:customercare@dewa.gov.ae
Source: Dubai Electricity and Water Authority