Category: Science & Technology

HH Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior, visited Dubai Electricity and Water Authority (DEWA’s) stand at the GITEX Global 2022. His Highness was received by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

HH Lt. General Sheikh Saif bin Zayed Al Nahyan was briefed by HE Saeed Al Tayer on DEWA’s key innovative and digital projects and initiatives, which use the latest disruptive technologies of the Fourth Industrial Revolution, including DEWAVerse platform, which DEWA launched recently. DEWA is the first local government organisation to launch its platform on the Metaverse to provide its services to customers, employees and members of society. DEWA invests in Metaverse technology to implement and develop its current and future projects, which contributes towards stakeholder happiness, the development of business, enhancing efficiency and production, and reducing costs.

DEWAVerse platform includes the Customer Service Centre, the 1st of its kind locally, which enables customers to communicate with the Customer Care Centre agents to answer their inquiries and complete transactions through the DEWAVerse platform; DEWA Workplace, which enables users to move around DEWA buildings and hold meetings; DEWA Future Lab, which enables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world; the First Aid and Fire Safety, which introduces first aid and fire safety procedures; MetaDrone, which gathers information on solar panels, detects and fixes them, and generates reports in the virtual world; and DEWA Onboarding, which allows new employees to learn about DEWA’s vision and mission through the DEWAVerse platform.

Al Tayer emphasised that thanks to the vision and directives of His Highness Sheikh Mohamed bin Zayed Al Nahyan, President of the UAE, and His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the UAE has become a centre for innovation and the latest technologies regionally and globally. DEWA adopts innovation and the latest disruptive technologies of the Fourth Industrial Revolution to contribute to Dubai’s progress into leading the future, by reshaping the traditional concepts of work mechanisms to suit the rapid global changes and enhance Dubai’s position as an incubator for creativity and a beacon of innovation. Dubai is on the right track to become the smartest and happiest city in the world and a global model for quality of life and services.

DEWA, as one of the most distinguished and pioneering utilities in the world, is sharing its latest solutions and innovative technologies through which it is working to reshape the concept of utilities and create a new digital future for Dubai at GITEX Global. The exhibition provides an ideal opportunity to expand DEWA’s partnerships and meet experts, specialists, solution providers, investors, government decision-makers, and potential business partners in various fields of the Fourth Industrial Revolution worldwide. This also supports our continuous efforts to enhance Dubai’s leadership as a global model in adopting future technologies.

Source: Dubai Electricity and Water Authority

Dubai Electricity and Water Authority’s (DEWA) stand at GITEX Global is witnessing a large turnout from visitors to the largest technology exhibition of its kind in the world. At its stand (S1-D), Sheikh Saeed Hall 1 at the Dubai World Trade Centre, DEWA is showcasing some of its most prominent digital initiatives based on the latest Metaverse and the Fourth Industrial Revolution technologies. These include Artificial Intelligence (AI), Unmanned Aerial Vehicles (UAVs); Energy storage; blockchain; Internet of Things (IoT); robotics and others; to provide an integrated, innovative and value-added experience that meets the aspirations and enhances the happiness of stakeholders and the quality of life in Dubai.

 

“We are pleased that DEWA, as one of the most distinguished and pioneering utilities in the world, is sharing its latest solutions and innovative technologies at GITEX Global 2022. The exhibition provides an ideal opportunity to expand DEWA’s partnerships and meet experts, specialists, solution providers, investors, government decision-makers, and potential business partners in various fields of the Fourth Industrial Revolution worldwide. This also supports our continuous efforts to enhance Dubai’s leadership as a global model in adopting future technologies,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

 

Al Tayer noted that DEWA invests in the latest technologies of the Fourth Industrial Revolution, including Metaverse technology, to contribute to shaping a new digital future for Dubai and develop future initiatives and projects that improve operations, increase efficiency and production, reduce costs, and achieve the happiness of all stakeholders. He noted that by Q3 of 2022, the adoption rate of DEWA’s smart services reached 98.99%. DEWA has also completed the digital integration of more than 70 projects with government and private agencies.

 

Marwan Bin Haidar, Executive Vice President of Innovation and the Future at DEWA, said that DEWA’s stand at GITEX Global is presenting key digital initiatives for smart cities developed by DEWA and its subsidiaries under Digital DEWA, its digital arm, using the latest Metaverse and the Fourth Industrial Revolution technologies such as AI, UAVs, energy storage, blockchain, IoT, and robotics among others, for an integrated and innovative experience that meets customer expectations.

 

Signing MoUs

 

DEWA’s stand at GITEX Global witnessed the signing of several MoUs and partnership agreements. DEWA and Moro Hub (Data Hub Integrated Solutions), a subsidiary of Digital DEWA, the digital arm of DEWA, signed a MoU with Siemens Energy to cooperate in digital transformation to achieve customer happiness and increase business efficiency and productivity. Moro also signed an exclusive agreement with 3W Networks by Elsewedy Electric. The partnership intends to share the know-how between the two,  while providing innovative digital solutions to clients inside and outside the UAE. Moro also signed a strategic partnership with Aster Pharmacy, a division of Aster DM Healthcare, to provide Cold Chain tracking services to ensure the safe delivery of drugs, medicines and vaccines and increase the efficiency of the supply chain process. Moro also signed a MoU with Dubai Courts to provide support and cybersecurity services. InfraX, a subsidiary of Digital DEWA, and DarkBlue Technologies, signed a strategic partnership to boost InfraX IoT network uptake in the UAE.

 

DEWA’s Innovative Projects

 

DEWA’s stand shows some of its key innovative projects including the ‘DEWAVerse’ platform on the Metaverse, which DEWA launched recently, making it the first local government organisation to launch its platform on the Metaverse to provide its services to customers, employees and members of society. DEWA invests in Metaverse technology to implement and develop its current and future projects, which contributes towards stakeholder happiness, the development of business, enhancing efficiency and production, and reducing costs.

 

DEWAVerse platform includes the Customer Service Centre, the 1st of its kind locally, which enables customers to communicate with the Customer Care Centre agents to answer their inquiries and complete transactions through the DEWAVerse platform; DEWA Workplace, which enables users to move around DEWA buildings and hold meetings; DEWA Future Lab, which enables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world; the First Aid and Fire Safety, which introduces first aid and fire safety procedures; MetaDrone, which gathers information on solar panels, detects and fixes them, and generates reports in the virtual world; and DEWA Onboarding, which allows new employees to learn about DEWA’s vision and mission through the DEWAVerse platform.

 

The stand highlights DEWA’s smart app, whose revamped version will be launched by the end of 2022, to provide an easier, more intuitive, and efficient experience to achieve customer happiness; Smart Office for Employees, which is a leading digital workplace platform that addresses all enterprise operational requirements through a unified multi-functional and secure super app, that is accessible anytime, anywhere; Rammas Virtual Employee that uses AI to assist customers and answers their enquiries in both Arabic and English; Rammas at Work, which is an executive virtual assistant available on the Smart Office app. It also assists in faster decision-making and performing daily tasks in an easy manner.

 

DEWA’s stand also shows the Big Data and Analytics Platform, which combines big data, AI and machine learning technologies to simplify and improve operations across various business functions; the Duroob app, in its advanced version for Power Distribution Connection Services; Enterprise Service Bus, which is a secured platform to enable Business Service Integration to meet its Smart Grid Enterprise Architecture requirements; the Cloud-Based System for 24/7 remote management of Mobile/Standby Generators; and the Smart GIS Application for Field Operations that allows field employees to view 3D underground asset locations.

 

Other projects on display include the Smart Tracking System for Technical Notifications and Green EV Charger; Space-D Web Portal, which showcases satellite collected data, images of use-cases and IoT terminals; the Generation Division Cyber Security Operations Centre (GD CSOC) to proactively monitor and manage cyber incidents related to Generation Division Operational Technology system; the Robotic Process Automation; and the EV Green Charger initiative, which supports Dubai’s efforts to provide innovative and sustainable transport solutions.

 

In addition, DEWA is highlighting the projects of Digital DEWA, its digital arm, and its subsidiaries, such as Moro Hub (Data Hub Integrated Solutions). These include the Green Data Centre at the Mohammed bin Rashid Al Maktoum Solar Park, MORO Cloud services and Moro digital products that include the Smart City Platform, Cyber Security services, Moro Managed Network as a Service, Moro Communications Platform as a Service (CPaaS), and MORO integrated physical security platform. DEWA is also showing Digital X products such as the Solar Innovation Centre Smart app, the Mobile Workforce, and Infra X products such as the Outdoor Air Quality Sensor, the Water Quality Sensor, the Passive Infra-Red Sensor (PIR), IoT device for protection against floods, fires and crop damage, the Fibre Sensing technology, Smart Manhole Sensor, smart waste management solutions and smart parking solutions.

 

Source: Dubai Electricity and Water Authority

DUBAI, 360 Radio, a station for expatriates and families in the Gulf region with education as a thrust area, was launched today by Abu Rashid, a renowned Arab Media Personality in the UAE.

 

“Radio 360 has started with a good idea as it targets students, families and education alike. As envisioned by the Father of the Nation, Sheikh Zayed, the UAE is a country that pursues an inclusive culture,” Abu Rashid explained.

 

“I hope that 360 Radio will be a project in support of the educational programme and a platform to spread the message of students and teachers, and cordially collaborate with authorities such as the Ministry of Education for various academic and non-academic projects”, he said.

 

“The cosmopolitanism of the UAE is a beautiful asset and 360 Radio cherishes it. Listening to people who are different enable us to learn new things about the world we live in, which is why the station’s motto is “Listening is a virtue” and 360 Radio facilitates these conversations among the expatriates for whom UAE is their foster land, while remembering their motherland, cultures and languages,” said Sheikh Sultan Bin Saqr Al Nuaimi, Vice Chairman of Ajman Chamber of Commerce and Industry, and Chairman of 360 Radio, during the inauguration ceremony.

 

360 Radio, an online-digital radio, equipped with the latest smart software and technologies, envisages a world in which people listen more and understand each other better through educational and entertainment programmes. The bilingual station, operating primarily in English and Malayalam, will also be incorporating entertainment and educational programmes in Hindi, Tamil, Bengali and other Indian and South Asian languages. In addition, 360 Radio will make its educational programmes available as podcasts on the website, while the social media accounts will be presenting current affairs and expatriate news.

 

Source: Emirates News Agency

DUBAI, Digital Dubai, at its pavilion at GITEX Global 2022, has unveiled the results of its Digital Skills Employer Survey – the first of its kind and unprecedented in scale, designed to identify the current and future demand levels and needs for digital skills in the digital economy field in the Emirate of Dubai.

The Digital Skills Employer Survey canvassed 15,812 Information and Communications Technology (ICT) employees in 17 different economic activities across 522 establishments in Dubai. It was developed in an effort to identify the availability of digital skills in the private sector, along with current and near-term demand for them in Dubai. It also aims to identify gaps in digital skills with respect to predefined ICT skills categories, and understand the upskilling and talent development methods used and their connection to digital skills gaps.

Hamad Al Mansoori, Director-General of Digital Dubai, said, “We are living in an era of rapid technological development, where every day, a new breakthrough transforms every aspect of our daily lives. Digital skills are at the very core of this transformation, and as we continue to make progress in our digital transformation and smart city plans, the sector becomes more essential than ever. With that in mind, and in line with Digital Dubai’s mandate to develop the digital economy, we launched the Digital Skills Employer Survey, targeting a sample of establishments operating in Dubai, to accurately identify our future requirements for digital skills in the digital economy.”

For her part, Bushra AlBlooshi, Head of Research and Innovation at the Dubai Electronic Security Center (DESC) – one of the entities under the Digital Dubai umbrella – noted, “The Digital Skills Employer Survey is a ground-breaking project with tremendous potential. The sheer scope of the study – the first and largest of its kind in the world – offers us invaluable insight into the ICT sector in the emirate. The survey offers a tremendous added value given the central role that digital plays in our mission at Digital Dubai to digitize all aspects of life in the emirate, all the while ensuring that we have the right digital skills to plan and balance the supply and demand for digital skills in the market.”

Additionally, Tariq Al Janahi, Deputy Executive Director and CEO of Happiness and Positivity at the Dubai Statistics Center (DSC) – another entity under Digital Dubai – stated, “In line with the Digital Dubai strategy, which calls for a careful assessment of the technical and functional requirements of the labor market across all sectors, our teams at Digital Dubai and the Dubai Statistics Center collaborated to execute the Digital Skills Employer Survey – the first of its kind and largest in scale – to paint a clear and realistic picture of these requirements as told by the real stakeholders in the market.”

An overview of the current digital skill level reveals that employers are overwhelmingly confident in their employees’ digital skills, with 99 percent expressing confidence – a notable 59 percent of which saying they are “very confident”. The survey also revealed the three areas with the highest scores for competence level at present, which are Software & Applications, ICT Technical Support, and ICT Infrastructure & Operations.

While Software & Applications is projected to remain at the top in terms of competence level for digital skills in the future, the survey estimates that the scales will shift away from Technical Support and towards Data & AI, Cybersecurity, and Digital Marketing, signaling further maturity in the market and increased adoption of advanced Fourth-Industrial-Revolution technologies.

The top areas with ICT vacancies in the period ahead will still be Software and Applications and Technical Support for digital skills, with growing demand in ICT Infrastructure and Operations, Data & AI, and Cybersecurity.

The survey went on to explore recruitment activities for ICT professionals, where it identified the main sources of applicants to be internet job portals and social networks, followed by internal transfers and promotions, and recruitment agencies. Meanwhile, the top three criteria for hiring in the field were technical skills, work experience, and academic qualifications.

The study also examined the training provided for ICT recruits and professionals across participating organizations, where employers largely expressed confidence in their organization’s digital skills and ability to share them with their team. This portion of the report focused on requirements for digital skills at the entry level and compared them against requirements for the higher levels, identifying the most preferred methods to receive training among ICT professionals to be online courses, e-learning, and podcasts.

Source: Emirates News Agency

DUBAI, In line with the ongoing digital transformation and efforts to enhance the flexibility of government services and customer happiness, the Ministry of Climate Change and Environment (MoCCAE) is presenting five of its most important digital service projects at GITEX GLOBAL 2022, which is running from 10th to 14th October at the Dubai International Convention and Exhibition Centre.

The Ministry’s showcase includes the electronic portal for veterinary products E-Vet Gate, the Emirates Mine waste collection project, the Digital Services Platform, the smart Geographic Information System (GIS), and the digital version of the UAE National Red List.

Mohammed Saeed Al Nuaimi, Assistant Under-Secretary, Support Services Sector at MoCCAE, said, “Leveraging modern technologies to provide proactive, easy-to-access, fast, and flexible services is one of the Ministry’s strategic goals in line with the directions of the nation’s leadership and the objective of the UAE Centennial 2071 to position the UAE as the best country in the world.”

Source: Emirates News Agency

Dubai Electricity and Water Authority (DEWA) has launched its ‘DEWAVerse’ platform on the Metaverse and became the 1st local government organisation to launch its platform on the Metaverse to provide its services to customers, employees, and members of the society. DEWA invests in Metaverse technology to implement and develop its current and future projects, which contributes towards stakeholder happiness, the development of business, enhancing efficiency and production, and reducing costs.

 

This was announced during DEWA’s Digital Transformation Steering Committee Meeting, where McKinsey also attended and presented the Digital Quotient Assessment 2022 report, highlighting that DEWA has maintained its position as a global digital leader in utilities.

 

“At DEWA, we strive to enhance our use of the Fourth Industrial Revolution technologies, including the Metaverse, which is a key pillar and a new method of work in all vital sectors, to harness this technology to find new opportunities and provide innovative solutions that accelerate growth to enhance Dubai’s position regionally and globally. This helps achieve the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to benefit from the digital technologies and artificial intelligence to promote performance and improve people’s quality of life. This also boosts the Dubai Metaverse Strategy launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, and Chairman of the Executive Council of Dubai, that aims to turn Dubai into one of the world’s top 10 metaverse economies as well as a global hub for the metaverse community, to enhance its success in this field,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

 

During the meeting, seven projects using Metaverse technology were reviewed. These include the Customer Service Centre, the 1st of its kind locally, which enables customers to communicate with the Customer Care Center agents to answer their inquiries and complete transactions in the virtual world. DEWA Workplace enables users to move around the DEWA buildings and hold meetings in the virtual world. DEWA Future Lab enables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world. The First Aid and Fire Safety introduces first aid and fire safety procedures virtually. MetaDrone gathers information on solar panels, fix them, and generate reports using VR. DEWA Onboarding allows new employees to learn about DEWA vision and mission virtually.

 

DEWA was one of the first government entities in Dubai to complete the smart transformation of all its services by 100% in 2014. DEWA’s key milestones in its journey include adopting Google Glasses in 2014, which constituted a new shift in the quality of services provided. The app was specifically designed to suit the needs of DEWA to monitor any malfunctions at its stations. In 2016, DEWA adopted the HoloLens Technology from Microsoft, to enhance its operations and improve productivity. DEWA was the first government organisation to adopt this technology in electricity and water services. DEWA also started using the Smart Helmet & Smart Glasses (DAQRI) in 2017, which works with virtual reality technology to support engineers in power plants.

 

DEWA organised the 22nd Water, Energy, Technology and Environment Exhibition (WETEX) and Dubai Solar Show (DSS) in 2020 through a virtual 3D platform, for the first time in the MENA region. The exhibition enabled visitors and exhibitors to participate without the need to travel. In addition, DEWA provided a virtual Reality Studio and Self-Service for its employees. The studio provides DEWA’s employees with simulated training on first aid, safety procedures and fire prevention, an overview of DEWA, its projects, strategy, and the services it provides to employees and customers.

 

In 2021, DEWA also launched a Virtual Reality Generation, production and distribution project for energy and water, which provides a 3D experience of 132/11 kV substations, an interactive training test and a simulation and visualisation model for several devices and equipment in the distribution network. In 2022, DEWA launched a Digital Guide and Virtual Orientation tour at its Innovation Centre at the Mohammed bin Rashid Al Maktoum Solar Park, using augmented reality.

 

Source: Dubai Electricity and Water Authority